Get in touch
About an order
Start from the order itself. It means whoever answers can already see what you bought, what it cost and where it has got to, instead of asking you to repeat it.
About a child taking part
A guardian has to start this, and there are things KWAC needs to see before a child can sell anything: who the child is, proof that you are the adult responsible for them, and your consent to what may be shown publicly.
Something on the site concerns you
If you have seen anything on KWAC that worries you about a child's safety, tell us what you saw and where. KWAC reviews each concern. A moderator may take a reported listing off the shop while it is reviewed. A separate human approval is needed before it can be published again.
How to reach us
For general KWAC questions or a concern about something on the site, email info@connect-one.co.za. Please do not include a child's private details in your first message.
Connect One is based in South Africa. For an existing order, start with Find your order so we can identify the right order.